Policies

Policies & Cancellations

  • Please only contact me via text, Yelp or email. I am unable to answer calls when I am with clients or teaching students. It should be noted, I work independently; therefore, I am unable to schedule more than one client at a time.

  • Please thoroughly review policies prior to scheduling an appointment. It should be noted, I have a home based studio for ladies only and I own a hypoallergenic Shih Tzu dog. He is extremely calm and quiet. My clients love him due to his calming presence.

  • I do not allow guests or children at appointments, as it can be a safety issue. This time is for you to relax and unwind.

  • Directions & instructions will be texted 24 hours in advance following your 48 hour reminder email/text. Should you fail to appear for your appointment or cancel/reschedule with less than a 24 hour notice, for absolutely any reason, your deposit will not be returned. Should you wish to reschedule with less than a 24 hour notice, you will be required to submit an additional deposit of $50 for a future appointment, as it is unlikely I will be able to fill your time slot with short notice.

  • Please appear on time for your appointments. Your appointment will need to be rescheduled, should you request to arrive 15 minutes late or more. Additionally, your deposit will not be returned and you will need to submit a new $50 deposit.

  • Please have your phone on silent during your appointments You will not be able to text or make phone calls during your session.

  • Only one discount, credit or special can be used on your appointment date. Referral credits cannot be combined with any other offers.

Lash Extensions

  • You may schedule a patch test 48 hours prior to your appointment. If you are allergic to one glue, you will be allergic to all glues.

  • Contraindications:

    Allergy to latex or acrylic

    Eye Disorders (must provide a doctor's approval)

    Chemotherapy within 6 months

  • It should be noted, some medications and medical conditions may decrease the longevity of your lashes. Additionally, if you have oily skin, use products on your face or hair that contain oils, rub your eyes, pick at your lashes, use the wrong aftercare products, use oil based eye makeup or are a side sleeper, you will lose lashes at a faster rate.

  • If your arrive to your appointment with lashes that have not been cleansed properly, you will be required to have a lash bath prior to your fill or new set. Please refer to services regarding pricing.

  • Do not chew gum during the service or consume any caffeine for a minimum of 2 hours prior.

  • I ask that my clients refrain from talking during the service, as the tape can move and it may irritate the eye. Additionally, when talking, the eyes may flutter, which will make it difficult to isolate lashes. Lastly, I prefer to focus on the work at hand so you may be satisfied with your lash set.

  • You must have a minimum of 50% of eyelash extensions remaining on each eye to qualify for a fill.

  • You must schedule a 1 or 2-3 week fill according to your last appointment date. For example, should you wish to scheduled a 2 week fill at the 3 week mark, you will still pay the 3 week fill price at checkout. At 4 weeks, a new set is required. Should you appear for your 1, 2 or 3 week appointment with less than 50% of your lashes remaining, you will either be charged for a full set or be up-charged $40. The above information applies to all fill appointments.

  • Consult is required for all outside work. Please inform me if you have any lash extensions on at the time prior to scheduling. If I am unable to work on your present extensions, a removal and full set will be required.

  • If you lose lashes within the 24 hour period (assuming you followed the correct aftercare protocol), you must contact me within 48 hours to come in for a refill. Your refill must be completed within 7 days. If you contact me following 48 hours or if you are only able to come in after the 7 day period regardless of any circumstances, you will not receive the refill free of charge.

    Eyelash Extensions Aftercare:

  • No heat, steam, water or makeup for 24 hours

  • Do not use oil based products, creams or makeup remover

  • Do not apply mascara or false lashes to your extensions. You will be up-charged for cleaning and you may need a new set.

  • Do not use an eyelash curler or rub your eyes

  • Do not sleep on your face. Side sleepers will notice lashes falling out quicker on the side slept on.

  • Brush and clean your lashes daily

  • Use an oil free lash cleaner or equal parts baby shampoo to clean your lashes. Make sure to clean the base of your lashes, as dirt and toxins can build up. Additionally, you may begin to lose your natural lashes and it can be a breeding ground for lash mites.

  • It should be noted, in the Spring and Autumn, humans will experience natural lash sheds. The average lash cycle is 9-12 weeks. You may notice more fall during this time.

  • Do not use sleeping masks

  • It should be noted, we lose approximately 3-5 natural lashes daily.

Lash Lift

  • Lash Lift results will vary. A variety of factors can affect the results of your lash lift. If you are not entirely satisfied following the 24 hour period, you must contact me prior to 48 hours to schedule a re-lift or if you would like your lashes relaxed a bit. The re-lift must be completed within 7 days following your initial lift. If you wish to come in after the 7 day time period or contact Skin Utopia following 48 hours after the lift, your lashes will not be re-lifted free of charge.

  • If you wish to do a patch test for allergies prior to your initial lift, you may do so. If you develop an allergic reaction following the lash lift, you WILL NOT receive a refund. There is no way to determine if you will have an allergic reaction to the glue or products used during the service. Following signing a consent form to complete the service, Skin Utopia will not accept any fault due to any allergic reactions that may occur.

  • The Lash Lift is a treatment that lifts and curls one's natural lashes. A perm solution is applied, followed by a setting lotion. The lash lift may last 6-10 weeks; however, in some cases, it may last up to 4 weeks.

  • The longevity of the lift depends on many factors including aftercare, the shedding cycle, oils, health of the lashes, medications and medical issues.

  • It is best to wait until the lashes have relaxed prior to scheduling for your future lifts; however, I ask my clients to wait a minimum of 6-8 weeks.

  • It is recommended to use the Elleeplex Advanced Aftercare formula prior to mascara and during your nightly routine. This product is enriched with proteins, amino acids and vitamins such as keratin, allantoin and panthenol. It will speed up cell regeneration, increase moisture levels and protect your hair. You may also use the Lash Lift Keratin Mascara to receive a daily treatment.

  • If lash health is extremely important to you, I do recommend the Re-Gen Extreme lash lift and the Keratin Aftercare mascara.

Skin Treatments

  • Please review the service menu for information regarding the Hydroderm and Oxygen Infusion.
  • By signing the consultation and disclosure forms, you will be assuming responsibility for any allergic reactions that may occur, as it is impossible to know if you may be allergic to any of the products used, if that information has not been disclosed.

  • If you wish to have a chemical peel, a consultation is required and a home care kit is recommended. In some cases, you may be required to use the appropriate products to prep your skin for a peel, so that we can ensure hyper-pigmentation does not occur. Sunscreen is a must and to see results, you must do a series of 4-6 treatments one week apart.

  • Contraindications for Peels- You must be off Accutane for a minimum of 1 year, you must be off Retin-A for a period of 7-10 days, avoid waxing, electrolysis, hair removal creams and laser hair removal for 7-10 days, Pregnant or Lactating, sunburned or compromised skin, outdoor lifestyle, tanning bed users, sun worshippers, serious medical conditions, active cold sores or lesions, post lift or facial surgery requires a doctor’s permission prior to any skincare treatments, Rosacea or sensitive skin will need to be evaluated, you must refrain from waxing for a minimum of 7-10 days, active facial rash, Do not receive Botox or Dermal Fillers prior to your peel.

  • Day of Peel-Do not use alpha hydroxy acids or beta hydroxy acids and stop using any exfoliating products that are drying or irritating.

  • Post Peel-Only use products approved by Alicia. You may start your post treatment kit the next morning.

  • Post Peel-72 hours Following-Avoid direct sun and extremes or cold or heat, discontinue AHA products for the time recommended by Alicia when doing a treatment cycle. No scratching, picking or peeling. Drink plenty of water and no exercise, steam rooms or hot tubs for the 24 hours following.

  • Understand that skincare treatments are a process and you must remain patient and following the correct protocols.

  • Contraindications for Hydrodermabrasion- You must be cancer free for 6 months, if you have very congested skin or active acne, you must be off Accutane for a minimum of 6 months, autoimmune diseases, Diabetes, Impetigo and severe Rosacea, blood thinning medication, pregnancy active burn or rash, recent use of alpha hydroxy acids or any products that are irritating or over drying.

Membership:

  • Membership Dues will be deducted each month

  • There is no initial setup fee

  • Membership may be cancelled at any time

  • Referral Credits cannot be combined with any other service discounts within your membership; however, you may still receive said discount for Retail Items.

  • Within the Rose Gold & Rose’ option, you may rollover your 30 minute facial.

  • Discounts, Credits and Facial cannot be transferred to any other person.

  • Any discounts within the membership cannot be rolled over to the next month to be doubled.

  • Should you cancel your membership, all offers related to your membership plan will cancel prior to the next billing cycle. This includes the 30 minute facial.

  • In order to obtain your Referral Credit, client MUST have completed service.

Thank you for understanding and cooperating with the foregoing information, Skin Utopia By Alicia